Saturday, April 2, 2011

Behind the Millionaire Crackdown

Each day, Inc.'s reporters scour the Web for the most important and interesting news to entrepreneurs. Here's what we found today.

Watch your backs, millionaires. Especially if you make more than $10 million a year. IRS audits of multimillionaires surged 73 percent last year, CNN reports. That means more than 18 percent of people in the highest income bracket got audited last year. What gives? According to Thomas Cooke, a professor of accounting and business law at Georgetown University, it's all about public perception. The crack down on millionaires is not only a way for the IRS to boost revenue, but also to improve its image among average taxpayers who think the IRS favors the wealthy, he says.

Can eBay Challenge Amazon? When it comes to e-commerce, Amazon has been the leading powerhouse, but eBay is looking to change that. The company will acquire GSI Commerce, an e-commerce service company, for $2.4 billion. John Donahoe, eBay's chief executive, said that the deal was made in response to the fact that a growing number of its retailers who were struggling to figure out how to deal with expanding commerce industry while still working with eBay. The Wall Street Journal reports that the acquisition will give eBay access to "an order-management, fulfillment, and shipping business that competes directly with Amazon's own fulfillment offering for merchants." The deal is also expected to increase eBay's free cash flow and its operating earnings compound growth.

Jack Dorsey: I conceived of Twitter at age eight. If you haven't founded the next great tech company by the time you've hit double digits, you may as well give up. In a video interview with The Economist, Jack Dorsey, the co-founder and CEO of Twitter (whom Wired notes is returning to lead his flock shortly) notes that while most of his peers were (presumably) playing with toy cars and grossing out girls, he was busy conceiving of what would eventually become an $8 billion megalith. Seriously. "With Twitter, it was an idea I had when I was eight years old and started developing when I was 14," he says. Dorsey makes Mark Zuckerberg seem like an old man for launching Facebook at age 20; Andrew Mason, who launched Groupon in his late 20's, might as well be a dinosaur.

The woman who rules the Web. Soraya Darabi is on a mission. Darabi, who founded Foodspotting, a food recommendation site and app, has quickly established herself as one of the emerging women in the tech scene, which, pretty much forever, has been dominated by men. In an interview with OPEN Forum, Darabi says her heroes include Caterina Fake of Flickr and Alexandra W. Wilson of Gilt, who, she says, "are paving—or bulldozing really—roads for young female entrepreneurs looking to build successful companies from scratch themselves."

Is this the future of mobile payments? Verifone, Intuit, and Square have created cheap, alternative solutions for small businesses to accept credit and debit payments. Now, Google is now looking to join the action. According to The Wall Street Journal, Google is teaming up with Mastercard and Citigroup to integrate technology in its Android mobile devices to allow customers to make purchases on their phones. The plan is to convert phones into mobile wallets; using near-field communications technology, customers can pay for items by waving their phones in front of a checkout counter. Early reports project the market value for mobile payments to reach $618 billion by 2016.

Business apps go social. Taking a page from Facebook and Twitter, a "growing number of technology giants and software start-ups are trying to make business applications more 'social,'" the Wall Street Journal reports. Want examples? Microsoft, IBM, and Cisco have each incorporated social features, such as status updates and life information feeds. Start-ups, too. Yammer, a business social-networking service, landed $25 million in venture funding in November.

No multiplication without division. Steven Shapiro at Open Forum suggests operating on a fractional reserve system when it comes to building your new business. However, unlike banks that attempt this model, it usually results in sound profits for small business owners. For example, if your business operates via a set of fixed costs, it makes more sense to spread the liabilities around. If you hire a speaker for an event, why pay a hefty flat fee for his service when you're unsure if the ticket sales for the event will justify his paycheck? Instead, you can proactively control costs by tying the speaker's fee to a percentage of the ticket sales. Likewise, a restaurant owner can partner with clients who charge for their services only when the restaurant is doing well. When starting a business, your best bet is to spread the risk around. There's no need to shoulder the entire burden of a business when you only need to handle a fraction of it.

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Color Updates Its iPhone App With More Intelligible Icons, Navigation And Faster Speed

Bye bye 69 symbol! Valley media darling/scapegoat Color has updated its iPhone App to 1.0.2 to address certain um, user interface issues. Color's launch caused a big splash in the Valley a couple weeks ago, due to what some people viewed as an unfairly allotted and foolish $41 million in funding as well as problems with the usability of the actual app -- Namely that it didn't work if other people weren't nearby. Color co-founder Peter Pham tells me the latest update was "crowd-sourced" as in Color listened to user feedback. Already it looks like the largest user complaints have been addressed, at least cursorily.

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Over one billion Active Views served; LinkedIn, Netflix, Posterous, and LivingSocial on the way

In the past, you’ve heard us talking about the many different types of email and how this creates an opportunity for us to transform Hotmail in ways that help you do more right in your inbox. Over 90% of all email contains a link to some deeper content that isn’t being surfaced in the email, and we know from our research that for most of these messages, there are a few common responses – viewing a slideshow, playing the video, checking shipping status, or accepting an invitation. To help solve this problem, we created Active Views – a platform that reinvents email by making your inbox more interactive and helping you get tasks completed.

How it works

Our approach to Active Views is to categorize messages by sender and by content. For each type, we identify the most common things people do when they receive the email, and we work to bring this directly into the inbox. In some cases, we transform the message. For example, we can take a series of photo attachments and turn them into a slideshow. In other cases, we enable the email sender or website to bring their experience right into the inbox. We’ve created a sandboxed environment that allows partners to insert dynamic content that is up to date and interactive with common tasks through the use of JavaScript.

Our first step – photos, videos, documents, and shipping updates

First, we focused on popular types of emails with photos, videos, documents, and shipping notifications (e.g. YouTube, Hulu, Flickr, FedEx) and how we could make common actions easier. For those messages, we fetch the important content from other websites and let you engage with it in an Active View that appears at the top of the message. This lets us take an email with a text URL for a shared video, and instead of just showing dull text, let you watch the video without having to leave your inbox.

Plain text link to Hulu

Hulu video in an Active View

In traditional email with just a text link, the percentage of people clicking through is less than 10%. With Active Views, customers are clicking on the video control in about 25% of all email messages with a video. In fact, we’ve served over one billion Active Views for photos, videos, documents, and shipping notifications.

Next up – invitations, updates, coupons, and ratings

Now that we have a great experience for common attachments and links, we’re taking the next steps with invitations, updates, ratings, and deals. More and more services use email to let their members or customers know when something has happened, and most of these messages have a simple response – accept the invitation, comment on the photo, rate the movie. Now those actions happen right in your inbox, saving clicks and time, thanks to the work of partners like LinkedIn, Posterous, LivingSocial, and Netflix. Here are some more before and after pictures of the Active Views platform at work.

LinkedIn messages become an opportunity to take actions and connect with others without having to leave the inbox:

Static email from LinkedIn

Interactive LinkedIn email

"At LinkedIn, our mission is put the needs of our members first and to create products that help professionals be more productive and successful. Email is one of the many ways our members interact with LinkedIn and now with Hotmail's Active View, we are adding increased functionality and efficiency without ever leaving Hotmail's inbox," said Moses Ting, Design Lead on Communications Products at LinkedIn. "With this interactive email technology, we've eliminated any extra steps normally required for professionals to stay connected via email." You can read more from LinkedIn on their blog.

Posterous is enabling inline commenting directly from an email, and the message is updated when you open it to always show the latest comments.

Static email from Posterous

Interactive Posterous email

"At Posterous, we've always believed the email is the best platform to share content. We're pleased to partner with Hotmail to let users go beyond frictionless posting and, for the first time, interact with their Posterous website in real time from their inbox. It just makes sense,” said Sachin Agarwal, founder and CEO of Posterous. “Rather than relying on your readers to visit your site, they can now read the latest comments or add their own comments directly from their inbox.” You can read more from Posterous on their blog.

LivingSocial deals emails are turning into an opportunity to browse deals in real time, see how much time is remaining, and browse other deals:

Static email from LivingSocial

Interactive email from LivingSocial

“Be it the deal clock or our deal carousel, LivingSocial’s Hotmail members can interact with their Daily Deal in a whole new way,” said Rich Kilmer, vice president of research and development for LivingSocial.

The Active Views platform is an important part of our work to tailor Hotmail to the types of email you get every day. And the best part is that it allows for flexibility for partners while ensuring that you stay in control. We’re excited to see great sites like LivingSocial, Posterous, LinkedIn, Netflix, and others join us in making the experience possible.

Dick Craddock
Group Program Manager, Hotmail

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Upcoming Events for Startups and Entrepreneurs in Seattle



Upcoming Events for Startups and Entrepreneurs in Seattle:


Next Seattle 2.0 Event: Seattle 2.0 Awards 2011 on May 5


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Legalising Corruption in Europe, the Microsoft Way

News from France and Switzerland, all showing that Microsoft is pretty much above the law

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Build With a Buyer in Mind

One of the reasons that so many companies are formed in Silicon Valley is that they are all groomed from Day One for sale to another Silicon Valley company. Proximity makes it just that much easier for a company to be sold, which makes it that much easier for the company to raise capital. When a company has a huge-market capitalization, it can use that stock or cash to go on an acquiring binge. For many years, we started companies with a specific buyer in mind, such as Microsoft, Oracle, or Cisco. More recently, Google, Groupon, and AOL have been active acquirers. The movie companies are also in the wings as they decide to get into or out of the game business. It is a good strategy to watch the IPO market this year and ask yourself what newly-public companies would like to buy. Groom your start-up from to be a fit into their portfolio. Then move fast and get something going quickly before they have spent their money or find out that some of the things they bought are crap. Your sale will make your shareholders rich and you get to work with these companies for a couple of years as part of the deal. After that, you can buy your boat (or perhaps an island) and live happily ever after.



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Build With a Buyer in Mind

One of the reasons that so many companies are formed in Silicon Valley is that they are all groomed from Day One for sale to another Silicon Valley company. Proximity makes it just that much easier for a company to be sold, which makes it that much easier for the company to raise capital. When a company has a huge-market capitalization, it can use that stock or cash to go on an acquiring binge. For many years, we started companies with a specific buyer in mind, such as Microsoft, Oracle, or Cisco. More recently, Google, Groupon, and AOL have been active acquirers. The movie companies are also in the wings as they decide to get into or out of the game business. It is a good strategy to watch the IPO market this year and ask yourself what newly-public companies would like to buy. Groom your start-up from to be a fit into their portfolio. Then move fast and get something going quickly before they have spent their money or find out that some of the things they bought are crap. Your sale will make your shareholders rich and you get to work with these companies for a couple of years as part of the deal. After that, you can buy your boat (or perhaps an island) and live happily ever after.



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